At Friti, we strive to ensure that you are completely satisfied with your purchase. If for any reason you need to return an item or request a refund, please follow the guidelines below to make the process as smooth as possible.

I. Return Process

To initiate a return, please follow these steps:

2. Contact Us: Reach out to our customer support team at [email protected] within 30 days of receiving your order to request a Return Merchandise Authorization (RMA) number.
3. Provide Information: Include your order number, the reason for the return, and details about the item(s) you wish to return.
4. Receive Instructions: Our customer support team will provide you with a return shipping label and instructions on how to return the item(s).
5. Ship the Item: Pack the item(s) securely in the original packaging, including all tags, labels, and accessories. Affix the return shipping label to the package and ship it back to us as instructed.
6. Confirmation and Processing: Once we receive the returned item(s), we will inspect them and process your refund or replacement according to the reason for the return.

II. Return & Refund Scenarios

1. Defective or Damaged Items

• Procedure: Contact us within 7 days of receiving the item. Provide photos of the defect or damage along with your order number.
• Resolution: We will offer a replacement or a full refund, including return shipping costs. If a replacement is not available, we will process a refund once the damaged item is returned.

2. Incorrect Items

• Procedure: Contact us within 7 days of receiving the incorrect item. Provide details and photos of the item received versus what was ordered.
• Resolution: We will send the correct item and provide a return shipping label for the incorrect item. If a replacement is not available, we will process a refund for the incorrect item once it is returned.

3. Items Not Received

• Procedure: If your order has not arrived within the expected delivery time, contact us within 30 days of the shipping date.
• Resolution: We will investigate the issue with the carrier and either provide a replacement or issue a refund if the item cannot be located.

4. Order Cancellation

• Procedure: If you wish to cancel your order, contact us as soon as possible. Orders can be canceled before they have been processed and shipped.
• Resolution: If the order has not yet been processed, we will cancel it and issue a full refund. If the order has been shipped, you will need to return the item following the standard return process.

5. Returns After 30 Days

• Procedure: Returns requested after 30 days from the date of receipt will be considered on a case-by-case basis.
• Resolution: If approved, a store credit or exchange may be offered instead of a refund.

III. Refund Process

• Refunds for Returns: Once the returned item is received and inspected, we will process your refund within 7-10 business days. The refund will be issued to the original payment method used at the time of purchase.
• Refund Notifications: You will receive an email confirmation once your refund has been processed.

IV. Exchanges

Procedure: To request an exchange, follow the return process to return the original item. After the return is processed, you can place a new order for the desired item.

V. Non-Returnable Items

Certain items are non-returnable, including but not limited to:

• Personalized or custom-made items
• Gift cards

VI. Contact Us

If you have any questions or need assistance with a return or refund, please contact us at:

For more information, please contact us at:

Email: [email protected]

Address: 5005 Faucett Rd, Pine Bluff, AR 71603-4405, United States

Thank you for shopping with Friti. We are committed to ensuring your satisfaction and making your shopping experience as enjoyable as possible.